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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks.
You can speak with the client support service team at or through the site contact form. If you’re unsure, you always have the option to get in touch with support desk just in order to affirm what the particular problem is. An additional source of hindrance might be that you are trying to withdraw a significant deal of money.
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